Teeth Whitening
Achieve the perfect smile.
Denplan Care
Finance options are now available.
New Patients
Now accepting new patients.

FAQs

Q. What happens at my first visit?

A. Our private initial consultation lasts ½ hour.

We carry out

  • A medical history review
  • An examination of the teeth and soft tissues (which includes oral cancer screening)
  • A periodontal/gum screening
  • Radiographs
  • A discussion of your concerns and goals for your teeth, mouth and smile
  • Initial scaling and polishing including preventative dietary and oral hygiene advice as required.

Q. What is your payment policy?

A. For initial consultation we request a 50% deposit to secure the appointment, payments may be made by credit cards, debit cards, cash or cheques. Monthly payment plans are available.

Q. How do I make an appointment?

A. You can either call the surgery or you can complete the “make an enquiry” request and we will contact you as soon as possible.

We will send you a welcome pack with initial registration forms to be completed prior to your visit to aid the smooth running of your first scheduled appointment.

Q. What can I expect from you?

A.

  • We will listen to your dental problems and try to give you an explanation and solution to your needs
  • We will follow the latest cross-infection control  guidelines to maintain a clean and safe practice. Your dental health and safety are our main concerns.
  • We will give you a written estimate of any planned treatment (if you opt for private pay as you go care)
  • We will try to keep to time because we know everyone hates to be kept waiting. If we can’t we will inform you that we are running late.
  • We will endeavor to see you on the same day if you ring the practice before 10am with a dental emergency. Our aim is to get you out of pain or discomfort as soon as possible

Q. What we would expect of you?

A.

  • Attend appointments promptly and if you are unable to do so let us know as soon as possible
  • Pay bills as requested on time
  • If you are not happy with your visits let us know, as it is the only way that we can put things right and improve our service to you and others.
  • If you are happy with your visits please refer friends and family you feel would like the service we offer.

Q. Special requirements?

A. When you arrange your first appointment we would like you to tell us if you have any special requirements. For instance;

  • If you are disabled or
  • If you have any worries about visiting the dentist,

We will do our best to help you. We always regard children as very special patients, and do everything to make their visits as pleasant and enjoyable as possible.  Our main aim is to help them form good dental habits that will prevent problems with their teeth later in life.

If you have difficulty with stairs

The practice is situated on the ground floor with just two steps to negotiate.  We also have a solid ramp that will allow the use of a wheelchair through out the practice (except in the WC)

Q. Is Denplan Care an insurance policy?

A. No. Denplan Care is a Contract, between you and your dentist that lets
your dentist provide ongoing preventive dental care. However, Denplan arranges, on your behalf, Supplementary Insurance which provides cover towards the cost of treatment required if you suffer a dental injury or dental emergency.

Q. When will my Denplan Care Contract start?

A. Your dentist will agree a start date for your Denplan Care Contract with you. This date will be entered onto your Contract and will always be on the first day of the month.

Q. How will Denplan Care benefit my dental health?

A. This plan allows your dentist to concentrate on preventive care to help stop dental problems happening. This will help keep you in good oral health. Your Denplan dentist will explain your particular care and treatment needs.

Q. How much does it cost?

A. As individual dentists set their own fees, there is no standard cost. It will depend on the fee category you have been placed in by your dentist, based on the state of your oral health, and the amount of routine care you require. Please note that there is a registration fee payable to cover Denplan’s cost of administration. This is a one-off charge, equivalent to one month’s fee.

Q. Are there any discounts available?

A. Yes. Where more than one member of a family/group is registered with any Denplan dentist at one practice, the following discounts apply:

two family/group members    – 5%
three family/group members    – 10%
four or more family/group members    – 15%

The Supplementary Insurance and Denplan Insurance Services fees do not have discounts applied.

Please note: to qualify for discount all payments must be collected using the same method of payment. All correspondence will be sent to the address of the person who pays for the plans.

Q. What are my payment options?

A. You can choose to pay your fee monthly by Direct Debit, or annually in advance either by Direct Debit, cheque or credit card.

Q. Who am I in contract with?

A. For the dental care you receive under Denplan Care you are in Contract with your dentist. For the Supplementary Insurance element you are in Contract with AXA PPP healthcare Limited and you are in Contract with Denplan for the Denplan Insurance Services.

Please keep us informed

It is very important that your dental records are kept up to date so that we are aware of any issues that may affect your dental health and treatment. We need to know of any medication that you are taking so please make a note of their names and tell us when you attend. We will ask you to check your medical and personal details each time you attend the practice to ensure that the details we hold for you are correct.

Please also let us know if you move house or change your contact details i.e. telephone number, email address.

Online Resources

Visit the BDA Smile Website for more information on how to look after your teeth.

For further information about dental treatments.

Visit BDHF website

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