FAQs

A. Our private initial consultation will consist of two appointments 1 with the dentist for a examination and one with our hygiene therapist, in total this lasts approximately 50 mins.

We carry out

• A medical history review
• An examination of the teeth and soft tissues (which includes oral cancer screening)
• A periodontal/gum screening
• Radiographs
• A discussion of your concerns and goals for your teeth, mouth and smile
• Initial scaling and polishing including preventative dietary and oral hygiene advice as required from one of our lovely hygiene therapists.

A. You can either call the surgery or you can complete the “make an enquiry” request and we will contact you as soon as possible.

We will send you a welcome pack with initial registration forms to be completed prior to your visit to aid the smooth running of your first scheduled appointment.

A.

• We will listen to your dental problems and try to give you an explanation and solution to your needs
• We will follow the latest cross-infection control  guidelines to maintain a clean and safe practice. Your dental health and safety are our main concerns.
• We will give you a written estimate of any planned treatment (if you opt for private pay as you go care)
• We will try to keep to time because we know everyone hates to be kept waiting. If we can’t we will inform you that we are running late.
• We will endeavor to see you on the same day if you ring the practice before 10am with a dental emergency. Our aim is to get you out of pain or discomfort as soon as possible

A.

• Attend appointments promptly and if you are unable to do so let us know as soon as possible
• Pay bills as requested on time
• If you are not happy with your visits let us know, as it is the only way that we can put things right and improve our service to you and others.
• If you are happy with your visits please refer friends and family you feel would like the service we offer.

A. When you arrange your first appointment we would like you to tell us if you have any special requirements. For instance;

• If you are disabled or
• If you have any worries about visiting the dentist,

We will do our best to help you. We always regard children as very special patients, and do everything to make their visits as pleasant and enjoyable as possible.  Our main aim is to help them form good dental habits that will prevent problems with their teeth later in life.

If you have difficulty with stairs

The practice is situated on the ground floor with just two steps to negotiate.  We also have a solid ramp that will allow the use of a wheelchair through out the practice (except in the WC)